Letting People Go, Recruitment And How To Stay Productive As An Entrepreneur...

The episode features Josh discussing major aspects of managing employees and business growth. One prominent topic is letting go of employees. Josh emphasizes the importance of hiring slowly but firing fast, recommending a straightforward approach to difficult conversations when it becomes clear someone isn't a suitable fit. He shares an experience of having to deal with a formal dismissal process previously, underlining that recognizing a poor fit early can save a lot of hassle later on.

Another key focus is on hiring practices. Josh explains that he seeks candidates with a strong 'can-do' attitude and the right cultural fit, rather than just specific skill sets. He supports training new hires in needed skills after hiring them based on attitude. The discussion highlights the importance of ongoing communication with new hires to ensure they remain engaged and aligned with the company’s vision.

Moving onto customer management, the conversation underscores the importance of gathering and acting on customer feedback as the business grows. Josh explains how utilizing automated systems for customer reviews has been effective for his business. He notes the challenges unique to service-based industries, particularly in retaining customer relationships and adapting to changing needs as the business expands.

Finally, Josh discusses his wellness routines that help him stay productive, including regular exercise and writing down goals. These habits have been crucial for maintaining focus during challenging times. He believes that discipline in personal routines enhances overall business productivity. The episode ends with Josh emphasizing the need to delegate responsibilities within the business and empowering team members to make decisions to facilitate growth.