£400k/Month Facilities Business with Huge Potential - but the model needs to change! (4k)

In this episode, James Sinclair talks with Danny, the founder of Citrus Services, which has been operational for 16 years and has an estimated monthly revenue of £400,000. Danny's business deals with cleaning and facilities management for various sectors, such as schools and office buildings, but he faces significant challenges including finding skilled staff and managing cash flow while maintaining service standards in the face of rising costs. Danny discusses his revenue model, which relies heavily on labor, and reflects on the struggles of meeting customer expectations while having to increase prices due to operational costs like NI and minimum wage hikes. The conversation delves into recruitment challenges, particularly the difficulty of finding dedicated workers in low-wage industries, and the strategies Danny employs, like using invoice factoring to manage cash flow. The episode wraps up with insights into transforming the business model towards higher-margin services and maintaining strong company culture. James encourages Danny to harness his relationships and explore new business opportunities, signaling potential paths for growth.